Returns and Refund Policy

At winnie store we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items the first 14 days from the day of receipt

Full refund is necessary, such as when product is out of stock and can’t dispatch.

Refunds for all eligible Returns are issued through the payment method used at the time of purchase.Refunds cannot be processed to third-party accounts. The name on your  account should match with the name of the bank account holder.

Returns Costs:

Winnie store will refund the cost of sending an item back to us if it’s defective, damaged or incorrect but if you’re returning items that are not defective, damaged or incorrect, are not eligible for free returns.

Due to the obvious health and hygiene implications with adult products. For the product to be returned if they are not broken the following terms have to be met.

1:The product must be unused.

2:The product must be returned in original condition & packaging.

3: product that are not heat sealed in the box are non-refundable and non-exchangeable.

4: product supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

5:The product must be received back within 14 days from the day you received the order.

6: Under wears  and Health products are non-refundable and non-exchangeable.

7:Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the product have been used or any of the above conditions are not met then we reserve the right to return the product.

Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.

If you don’t understand anything about Winnie Store return and refund policy, Please contact our customer service before ordering.